Privacy Policy
SmileBright Dental ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our dental services in Brisbane, Australia.
1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Schedule an appointment
- Fill out forms on our website
- Contact us via phone, email, or other methods
- Subscribe to our newsletter or communications
This information may include:
- Name and contact information
- Date of birth
- Medical and dental history
- Insurance information
- Payment information
Health Information
As a healthcare provider, we collect and maintain health information necessary for providing dental services, including:
- Dental and medical history
- Treatment records
- X-rays and other diagnostic images
- Prescription and medication information
2. How We Use Your Information
We use your information to:
- Provide, operate, and maintain our dental services
- Schedule and confirm appointments
- Process payments and insurance claims
- Communicate with you about treatment plans and follow-up care
- Send appointment reminders and health information
- Comply with legal and regulatory requirements
- Improve our services and website functionality
3. Information Sharing and Disclosure
We may share your information in the following circumstances:
- Healthcare Providers: With other healthcare professionals involved in your care
- Insurance Companies: For claims processing and coverage verification
- Legal Compliance: When required by law or legal process
- Business Associates: With third-party service providers who assist us in operating our practice
- Emergency Situations: When necessary to protect your health and safety
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data
- Secure storage systems
- Access controls and staff training
- Regular security assessments
5. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Dental records are typically retained for a minimum of 7 years from the date of your last treatment, or longer as required by Australian healthcare regulations.
6. Your Rights
Under Australian Privacy Principles, you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Withdraw consent for marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner
7. Cookies and Website Technologies
Our website may use cookies and similar tracking technologies to enhance user experience. You can control cookie settings through your browser preferences. For more information, please see our Cookie Policy.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
10. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
SmileBright Dental
45 Queen Street
Brisbane QLD 4000, Australia
Phone: +61 7 3812 3456
Email: [email protected]